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Trust Payments and HDS partner to offer the hospitality industry an integrated POS solution

Trust Payments, the global unified payments group, has partnered with Hospitality Digital Services (HDS) to offer TRU Link which enables fast and easy integration with the HDS POS system, ConciergeHub, and Trust Payments’ card machine terminal. The integration will see HDS UK customers benefit from an enhanced customer experience, enabling them to:

– Cut queues and turn tables faster. The cashier will not need to enter the amount on the POS card terminal as this will be updated automatically. Customers wait less time to pay, and queues can be cleared faster.
– Eliminate errors. As the POS system is directly linked to HDS’s technology there is no room for error in keying the wrong amount into the card terminal.
– Offer mobile ordering and payments. Offer customers the option to order and pay within an app-less solution, reducing the need for social contact between customers and staff and turning tables faster.

Jonathan O’Connor, Chief Commercial Officer at Trust Payments said: “We believe TRU Link will make life easier for hospitality merchants in the UK. TRU Link connects the payment channels and POS setup, integrating into the merchant’s existing software, allowing them to work together. Whether a company is taking a payment online, from a card machine or from a mobile device, the data can be synchronised, reconciliations are seamless, and we can help the retailer save time and money.”

Gareth Winterton, Managing Director, Hospitality Digital Services said: “As the hospitality industry is opening up again in the UK, we are at the forefront of providing the best solutions to help improve the customer experience. By partnering with Trust Payments, not only can we help restaurants and bars to turn tables faster, but we can also offer a fully contact-free ordering and payment solution to help maintain social distancing on site. We can help any kind of business to take these kinds of payments, from a food truck to a nationwide chain.”

HDS launched ConciergeHub in 2019 as a solution to fix the pain points of delivering room service in hotels. Since then, it has grown into a suite of contactless app-less services that have been developed to reduce costs, improve guest customer interaction, internal efficiencies and develop strong revenue opportunities. Their customers are seeing a 25% increase in sales, a 30% increase in customer communication and a 15% increase in average order value. ConciergeHub today is being used in hotels, bars, restaurants, pubs, nightclubs, theatres, golf courses, fast food outlets and even car parks. A truly flexible and scalable cloud solution for any business.

Hospitality businesses who want to find out more about the services on offer can go to our Contact us page.

Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.