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Account Portfolio Manager

  • UK

Job Title:  Account Portfolio Manager
Whilst the last couple of years have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
About Us:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
Main purpose of the job:
The Account Portfolio Manager will work as part of a team to service a number of Trust Payment merchant accounts. They will play a key role in the growth of the business by improving merchant interactions with the business. The successful candidate will be an excellent communicator and team player with a can-do attitude. This role will serve as a great opportunity to develop a career in Account Management.
Duties and responsibilities:
•   Develop a strong understanding of Trust Payments products and internal processes
•   Develop a deep understanding of the payments industry
•   Build relationships with internal teams and stakeholders
•   Achieve the targets and KPIs set by the business
•   Maintain and update Salesforce in appropriate manner
•   Demonstrate a good understanding of merchant accounts and identify a way to grow those accounts
•   Work with the account management function to support transition of accounts and manage both growing and declining accounts effectively
•   Ensure a high level of merchant retention
•   Upsell new products to existing merchant accounts
•   Provide reprice requests and reviews to accounts periodically
Experience and Qualifications:
•   Experience working in an account management and/or customer facing role
•   Experience working within the payments business industry or similar adjacent sectors
•   Excellent communication skills both verbal and written
•   Friendly and informative approach to sales and an ability to build rapport and trust with merchants
•   Strong attention to detail
•   Good polite telephone manner
•   Ability to multi-task and manage own workloads and diary prioritisation
•   Good attention to detail
•   Self-motivated
•   Strong team player
Benefits (subject to local office benefits policy):
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this exciting Account Portfolio Manager opportunity, please click ‘Apply’ now

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