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Head of Commercial – Trust Retail

  • London

Trust Payments

Job Title:  Head of Commercial – Trust Retail
Whilst the last couple of years have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments recently received a ‘Best Companies’ 2* accreditation from TM Group, which recognises exemplary levels of workplace engagement, leadership and wellbeing within the company. Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
About Us:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
Main purpose of the job:
Being an industry expert in retail you will be ideally placed to lead on driving new business and retaining and growing existing client’s revenues in the retail sector while working with the Trust Retail leadership to guide product, marketing departments in the retail space.
In this role, you’ll be primarily responsible for driving sales growth and profitability for the business to drive sustainable growth across the retail sector. You will help to drive demand, build awareness and gain traction in the market for the Trust Retail SaaS products as well as the Trust Payments solutions. You will help define target markets, competitive pricing models, build a pipeline and deliver success by winning new business. You must have extensive experience in understanding retailer needs.
At Trust Payments, we’re rooted in and guided by a supportive and inclusive culture, that’s fast paced and of high performance, we are team orientated and collaborative and our culture defines who we are as a team and what we do as a company, and great leadership sits at the heart of this. We are at the ground level and looking to grow quickly and will need an individual who will be able to cope with a fast paced, multi faceted role. Therefore, a warm-hearted, team centric and collaborative leadership style is essential.
Duties and responsibilities:
•   Sales & Marketing Strategy Development: Development and implementation of a comprehensive sales and marketing strategy for Trust Retail
•   Work with retail prospects and customers to managing and influencing executive stakeholders (Director level and above) joining discussions with key retailers in both pre and post sales process
•   Team Leadership and Management: Build, Lead, motivate, and inspire the newly created sales team
•   Provide clear direction and set performance goals and monitor team performance to achieve sales targets
•   Sales Planning and Forecasting: Develop and manage sales budgets, forecasts, and pipelines
•   Customer Relationship & Account Management; working strategically with the customers via the Account Managers to ensure adoption, retention and growth and also be a point of escalation
•   Manage and grow strategic partners
•   Sales Training and Development: Identify skill gaps within the sales team and work with training team to design and deliver effective training programs
•   Sales Performance Analysis: Analyse sales data, market trends and customer feedback to identify opportunities for sales process improvements, product enhancements, and pricing strategies.
Experience and Qualifications:
•   Proven track record leading, managing, and developing a successful sales team
•   Industry leading expert in retail
•   Ability to collaborate and pull together interdepartmental initiatives
•   Ability to influence clients and stakeholders
•   Stakeholder management at the most senior levels
•   Strong commercial and analytical skills
•   Solutions and customer focused
•   Bachelor’s degree in Business Administration, Marketing, or a related field
•   Ability to turn data insights into action
•   Strong communication and teamwork skills
•   Strong presentation skills
•   Good organisational skills
Benefits (subject to local office benefits policy):
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this exciting Head of Commercial – Trust Retail opportunity, please click ‘Apply’ now

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Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.