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Retail Product Manager

  • UK

Trust Payments

Job Title:  Retail Product Manager
Whilst the last couple of years have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments recently received a ‘Best Companies’ 2* accreditation from TM Group, which recognises exemplary levels of workplace engagement, leadership and wellbeing within the company. Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
About Us:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
Main purpose of the job:
Trust Payments is looking for a Retail Product Manager to join our growing company and product team, representing our new Trust Retail proposition. Our end-to-end retail products cover ePOS, Inventory Management, Payments, Loyalty and beyond! This role will be responsible for establishing the product roadmaps and delivery, as well as identifying applications of the product across other verticals or business tiers (e.g. Hospitality or SMBs).
Duties and responsibilities:
•   Day-to-day management of the Retail products – creating, maintaining and prioritising the product backlog
•   Gain a deep understanding of customer and internal stakeholder needs and translate them into feature requests in our product roadmap
•   Track industry developments to identify and fill product gaps and generate innovation ideas that grow commercial opportunities
•   Define user stories and drive the creation of robust acceptance criteria for features
•   Play a key role in sprint ceremonies to include: stand-ups, backlog refinement, planning and sprint retrospectives
•   Partner across technology, operations and commercial to ensure the successful launch and commercialisation of products – from concept through to ongoing management
•   Measure value and impact of product releases to drive a continued cycle of product development
•   Unifying systems and services across stacks to create a unified proposition and platform for future growth
Experience and Qualifications:
•   Minimum of 3 years as a software product manager or owner with experience working with or on behalf of retail or hospitality brands
•   Ability to create detailed user stories and manage technology sprint teams with a demonstrable track record of product delivery and rollout
•   Comfortable with a fast-paced agile environment
•   Commercially astute with an ability to understand how the development of technology can be used to derive business benefit for clients
•   Excellent communication and presentation skills, with the ability to make the complex simple, and translate technical information to business stakeholders
•   Direct experience with retail technology products
•   Experience within product-centric organisations
•   Experience working directly with clients across different business tiers (SME to Enterprise)
•   Technical expertise to create accurate user stories, resolve complex problems and generate innovative ideas
•   Experience working with UX teams
•   Knowledge of AWS infrastructure
•   An interest in data analysis, with excellent analytics and problem-solving abilities
•   Project management or Business Analysis experience

Benefits (subject to local office benefits policy):
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this exciting Retail Product Manager opportunity, please click ‘Apply’ now

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Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.