Case Study – BigCommerce2021-03-18T15:58:27+00:00

Full stack technology & sector insights open new markets for BigCommerce

By Trust Payments Feb 5, 2021
The client: US-based SaaS ecommerce platform

Time it takes to read: 5 minutes

The challenge – growing into new markets

‘We have a very clear value proposition for our customers,’ said Deepak Anand, Senior Director, Strategic Business Development EMEA, BigCommerce. ‘It is based on three things – lower costs, scalable solutions and performance. We identified how Trust Payments could help strengthen our value proposition in all of those areas, especially with costs and access to new markets.’

Lower costs

Scalable solutions

Performance

The solution – quick decisions & sector expertise

There were three important reasons why BigCommerce saw value in partnering with Trust Payments.

‘Trust Payments is very customer-focused and serves all three tiers of customers that are important to us – SME, mid-market and enterprise’

Deepak Anand, Senior Director, Strategic Business Development EMEA, BigCommerce

“They have the full package of technology, price and responsiveness. We love their quick decision-making as this makes a big difference at crucial moments.”

Trust Payments aims to turn approvals of new merchants around in 48 hours. That means BigCommerce can respond to prospective clients quickly with competitive costs.

The team structure at Trust Payments is designed to empower quick decision-making. It is part of a culture that is based on frequent touchpoints to ensure Trust Payments is aligned with its partners and able to anticipate how the relationship can be optimised.

This quick decision-making was pivotal in supporting a major UK furniture company which has become one of the biggest customers of BigCommerce in Europe. Many acquirers are reluctant to work with merchants in this sector due to the risk exposure that can arise between a customer placing an order and the receipt of their items.

‘Trust Payments has a strong internal expertise relating to certain verticals,’ said Deepak. ‘The team can apply deeper insights and understanding that can result in more informed and flexible decision-making.’

Deepak Anand, Senior Director, Strategic Business Development EMEA, BigCommerce

48
hours

Trust Payments aims to turn approvals of new merchants around in 48 hours

Benefits – flexible costs and trusted relationship

For the merchants of BigCommerce, choosing Trust Payments offers payments simplicity and expertise. ‘As well as great pricing, the Trust Payments team offers advice to our customers on how to optimise the performance of payments for their business such as helping them achieve better authorisation rates or reduce chargebacks.’

Most of BigCommerce’s clients that have chosen Trust Payments so far have chosen the full-stack of their payments technology. ‘This is where Trust Payments having its own acquiring service and gateway means they can flex some muscle for us in terms of costs and pricing.’ said Deepak.

‘Trust Payments is a great fit – they’re a key partner that is delivering benefits to BigCommerce and our clients.’

Deepak Anand, Senior Director, Strategic Business Development EMEA, BigCommerce

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