Case Study – Emerging Vertical2022-04-28T14:29:07+00:00


By Trust Payments Feb 18, 2021

Time it takes to read: 5 minutes

Crypto is here to stay. But many financial services companies are still in denial.

The challenge

Cryptocurrencies have been with us for more than ten years. In that time, they have grown in credibility. Some financial institutions are finally acknowledging the opportunities created by crypto, but most are still slow to adapt.

Cryptocurrency entrepreneurs are frustrated, and their ideas are being stifled.

The solution

Trust Payments supports nearly 100 merchants that offer crypto exchange services through its ecommerce gateway and acquiring services. We help those merchants address multiple markets, geographies and coin types.

Challenges sorted

Trust Payments can get your crypto business up and
running quickly.

Set up support for
your KYC and AML

A dedicated local
Account Manager for
every merchant

An internal team of sector
experts who understand
and mitigate the challenges
facing cryptocurrencies

Functionality that matters

Integrate through our
API – fast

Block countries or
BINs in 24 hours

Extra layer of technology
to reduce fraud and


“Being Spanish, we very much appreciate that our dedicated Account Manager literally speaks the same language as us,” said Adria Llorens, Co-founder, Bitbase.

“In the two years we have worked with Trust Payments so far, they have got to know our us well. They can see we are an honest and ethical business and their trust has resulted in Bitbase securing beneficial terms from Trust Payments that we value very much. They also helped us out with finding a specialist Spanish law firm that could advise us when we needed help! Those instances are very important, as well as the competitive rates and quick settlement, of course!”

Adria Llorens
Co-founder, Bitbase

bitcoin in the dirt

“We previously only took payment by bank transfer which limited us commercially,” said Mark Lemon, Director of BCBitcoin. “Being relatively new to card payments, we are learning a lot. The team at Trust Payments is really helping us transition to card payment and understand how we can mitigate chargebacks.”

“In the two years we have been with them, we have always found Trust Payments to be responsive – our Account Manager is always there on the phone or Whatsapp when we need him. Things usually get done in 24 hours or less. And their pricing is always competitive.”

Mark Lemon
Director of BCBitcoin

“We have a close relationship with Trust Payments,” said Elena Pronina, Head of Finance.
“We speak a lot, so we always know what’s going on which is very important in the crypto space. Trust Monitors changes in country-specific regulations and adjusts its systems accordingly so we can just get on with running our business.

Their ability to resolve fraud-related problems is also outstanding. They are very fast at responding and always efficient and friendly. So that’s why I’m always happy to refer others in the crypto industry to Trust Payments.”

Elena Pronina
Head of Finance,


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