By Trust Payments Apr 9, 2021

Job Title:  Account Portfolio Manager
 
Intro
 
Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can’t work from home. We’ve hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.
 
We’ve adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.
 
Main purpose of the job:
 
The Account Portfolio Manager will work as part of a team to service a number of Trust Payment merchant accounts. They will play a key role in the growth of the business by improving merchant interactions with the business.
 
The successful candidate will be an excellent communicator and team player with a can-do attitude. This role will serve as a great opportunity to develop a career in Account Management.
 
Duties and responsibilities:
 
•   Develop a strong understanding of Trust Payments products and internal processes
•   Develop a deep understanding of the payments industry
•   Build relationships with internal teams and stakeholders
•   Achieve the targets and KPIs set by the business
•   Maintain and update Salesforce in appropriate manner
•   Demonstrate a good understanding of merchant accounts and identify a way to grow those accounts
•   Work with the account management function to support transition of accounts and manage both growing and declining accounts effectively
•   Ensure a high level of merchant retention
•   Upsell new products to existing merchant accounts
•   Provide reprice requests and reviews to accounts periodically
 
Experience and Qualifications:
 
•   Experience working in an account management and/or customer facing role
•   Experience working within the payments business industry or similar adjacent sectors
•   Excellent communication skills both verbal and written
•   Friendly and informative approach to sales and an ability to build rapport and trust with merchants
•   Strong attention to detail
•   Good polite telephone manner
•   Ability to multi-task and manage own workloads and diary prioritisation
•   Good attention to detail
•   Self-motivated
•   Strong team player

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Apr 9, 2021

Job Title:  Account Portfolio Manager
 
Intro
 
Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can’t work from home. We’ve hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.
 
We’ve adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.
 
Main purpose of the job:
 
The Account Portfolio Manager will work as part of a team to service a number of Trust Payment merchant accounts. They will play a key role in the growth of the business by improving merchant interactions with the business.
 
The successful candidate will be an excellent communicator and team player with a can-do attitude. This role will serve as a great opportunity to develop a career in Account Management.
 
Duties and responsibilities:
 
•   Develop a strong understanding of Trust Payments products and internal processes
•   Develop a deep understanding of the payments industry
•   Build relationships with internal teams and stakeholders
•   Achieve the targets and KPIs set by the business
•   Maintain and update Salesforce in appropriate manner
•   Demonstrate a good understanding of merchant accounts and identify a way to grow those accounts
•   Work with the account management function to support transition of accounts and manage both growing and declining accounts effectively
•   Ensure a high level of merchant retention
•   Upsell new products to existing merchant accounts
•   Provide reprice requests and reviews to accounts periodically
 
Experience and Qualifications:
 
•   Experience working in an account management and/or customer facing role
•   Experience working within the payments business industry or similar adjacent sectors
•   Excellent communication skills both verbal and written
•   Friendly and informative approach to sales and an ability to build rapport and trust with merchants
•   Strong attention to detail
•   Good polite telephone manner
•   Ability to multi-task and manage own workloads and diary prioritisation
•   Good attention to detail
•   Self-motivated
•   Strong team player

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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