By Trust Payments Sep 19, 2022

Job Title:  Chargeback Officer
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
The Chargeback Officer supports the Chargeback Department in managing the day to day chargeback administrative tasks and provide a high level of customer service in response to inquiries from Merchants or PSP via phone or email. The Chargeback Officer will also provide support internally through various means.
 
Duties and responsibilities:
 
•   To handle all queries received from merchants, internal/external customers in a prompt and efficient manner
•   To handle the dispute process according to Card Scheme operating standards and deadline in order to increase recovery ratios and minimise losses.
•   To contribute to the general running of the department, which may include monitoring, effecting data mining, collection of statistics, ad hoc exercises, User Acceptance Testing and any other task considered necessary to serve the exigencies of the Chargebacks Department.
•   Assisting/Substituting peers as considered necessary.
•   The position will carry autonomy within the defined parameters, and the post-holder will be encouraged to take responsibility for chargeback case administration.
 
Experience and Qualifications:
 
•   Good working knowledge of card scheme operating and Chargeback regulations.
•   Proficiency in Microsoft Office; Word, Excel & PowerPoint.
•   Experience in a financial services setting preferred.
•   Knowledge of card business principles.
•   Basic knowledge of Visa and MasterCard regulations and operating rules preferred.
•   Proficiency in Microsoft Office; Word, Excel & PowerPoint.
•   Detail oriented with good organizational skills.
•   Conscientious, reliable and hardworking and able to work unsupervised.
•   Analytical skills to identify and assess potential security issues.
•   Good communication skills and high standard of written/verbal communication is essential.
•   Must be able to work to a high level of accuracy.
•   Be able to work under pressure to meet tight reporting deadline
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
 
 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your CV for this exciting Chargeback Officer opportunity, please click ‘Apply’ now

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Sep 19, 2022

Job Title:  Chargeback Officer
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
The Chargeback Officer supports the Chargeback Department in managing the day to day chargeback administrative tasks and provide a high level of customer service in response to inquiries from Merchants or PSP via phone or email. The Chargeback Officer will also provide support internally through various means.
 
Duties and responsibilities:
 
•   To handle all queries received from merchants, internal/external customers in a prompt and efficient manner
•   To handle the dispute process according to Card Scheme operating standards and deadline in order to increase recovery ratios and minimise losses.
•   To contribute to the general running of the department, which may include monitoring, effecting data mining, collection of statistics, ad hoc exercises, User Acceptance Testing and any other task considered necessary to serve the exigencies of the Chargebacks Department.
•   Assisting/Substituting peers as considered necessary.
•   The position will carry autonomy within the defined parameters, and the post-holder will be encouraged to take responsibility for chargeback case administration.
 
Experience and Qualifications:
 
•   Good working knowledge of card scheme operating and Chargeback regulations.
•   Proficiency in Microsoft Office; Word, Excel & PowerPoint.
•   Experience in a financial services setting preferred.
•   Knowledge of card business principles.
•   Basic knowledge of Visa and MasterCard regulations and operating rules preferred.
•   Proficiency in Microsoft Office; Word, Excel & PowerPoint.
•   Detail oriented with good organizational skills.
•   Conscientious, reliable and hardworking and able to work unsupervised.
•   Analytical skills to identify and assess potential security issues.
•   Good communication skills and high standard of written/verbal communication is essential.
•   Must be able to work to a high level of accuracy.
•   Be able to work under pressure to meet tight reporting deadline
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
 
 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your CV for this exciting Chargeback Officer opportunity, please click ‘Apply’ now

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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