By Trust Payments Apr 27, 2022

Job Title:  Chargebacks Team Leader
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
The Chargebacks Team Leader is responsible to support the Chargebacks Manager in managing the day to day administrative tasks and plan the tasks for the team to performing daily monitoring activities and also to be actively involved in the improvement of systems and processes in this area.
 
Duties and responsibilities:
 
•   To handle queries relating to prospective and existing merchants, in an array of possible manners, ensuring that a good relationship is constantly      maintained with all customers, whilst ensuring the provision of a quality service.
•   Assist team members to perform tasks related to disputes, developing and providing coaching to them to deliver KPI’s.
•   Actively engage, inspire and improve Chargeback Team Members whilst setting and assisting with their Quarterly and Yearly goals.
•   Ensure adherence to company policy and procedures
•   Attend management and other meetings when Manager is not available
•   Training the team and assist with any queries.
•   To handle the dispute process according to Card Scheme operating standards and deadline in order to increase recovery ratios and minimise      losses.
•   To contribute to the general running of the department, which may include monitoring, effecting data mining, collection of statistics, ad hoc      exercises, User Acceptance Testing, Fee Analysis and any other task considered necessary to serve the exigencies of the Chargebacks      Department.
•   The position will carry autonomy within the defined parameters, and the post-holder will be encouraged to take responsibility for chargeback      case administration.
•   System testing, participate in cost cutting projects and ad hoc projects with System providers (as required)
•   Ongoing involvement in non-BAU initiatives as delegated by the Dispute Manager.
•   Make sure that Chargebacks team work collaboratively with the Monitoring team and other teams within the company.
•   Update Operating Procedures and communicate to concerned parties as appropriate.
•   Maintain a positive and hands on approach with the team and stakeholders.
 
Experience and Qualifications:
 
•   Knowledge of card business principles
•   Proficiency in Microsoft Office; Word, Excel & PowerPoint
•   Detail oriented with good organizational skills
•   Conscientious, reliable and hardworking and able to work unsupervised
•   Analytical skills to identify and assess potential security issues
•   Good communication skills and high standard of written/verbal communication is essential
•   Must be able to work to a high level of accuracy
•   Be able to work under pressure to meet tight reporting deadlines
•   Good working knowledge of Visa and MasterCard chargeback regulations or the ability to engage and learn quickly.
•   Knowledge of card scheme operating regulations
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Apr 27, 2022

Job Title:  Chargebacks Team Leader
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
The Chargebacks Team Leader is responsible to support the Chargebacks Manager in managing the day to day administrative tasks and plan the tasks for the team to performing daily monitoring activities and also to be actively involved in the improvement of systems and processes in this area.
 
Duties and responsibilities:
 
•   To handle queries relating to prospective and existing merchants, in an array of possible manners, ensuring that a good relationship is constantly      maintained with all customers, whilst ensuring the provision of a quality service.
•   Assist team members to perform tasks related to disputes, developing and providing coaching to them to deliver KPI’s.
•   Actively engage, inspire and improve Chargeback Team Members whilst setting and assisting with their Quarterly and Yearly goals.
•   Ensure adherence to company policy and procedures
•   Attend management and other meetings when Manager is not available
•   Training the team and assist with any queries.
•   To handle the dispute process according to Card Scheme operating standards and deadline in order to increase recovery ratios and minimise      losses.
•   To contribute to the general running of the department, which may include monitoring, effecting data mining, collection of statistics, ad hoc      exercises, User Acceptance Testing, Fee Analysis and any other task considered necessary to serve the exigencies of the Chargebacks      Department.
•   The position will carry autonomy within the defined parameters, and the post-holder will be encouraged to take responsibility for chargeback      case administration.
•   System testing, participate in cost cutting projects and ad hoc projects with System providers (as required)
•   Ongoing involvement in non-BAU initiatives as delegated by the Dispute Manager.
•   Make sure that Chargebacks team work collaboratively with the Monitoring team and other teams within the company.
•   Update Operating Procedures and communicate to concerned parties as appropriate.
•   Maintain a positive and hands on approach with the team and stakeholders.
 
Experience and Qualifications:
 
•   Knowledge of card business principles
•   Proficiency in Microsoft Office; Word, Excel & PowerPoint
•   Detail oriented with good organizational skills
•   Conscientious, reliable and hardworking and able to work unsupervised
•   Analytical skills to identify and assess potential security issues
•   Good communication skills and high standard of written/verbal communication is essential
•   Must be able to work to a high level of accuracy
•   Be able to work under pressure to meet tight reporting deadlines
•   Good working knowledge of Visa and MasterCard chargeback regulations or the ability to engage and learn quickly.
•   Knowledge of card scheme operating regulations
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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