By Trust Payments Oct 4, 2022

  • USA

Job Title:  Ecommerce Account Manager
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
•   Responsible for maintaining and growing revenue of the assigned Partner portfolio.
•   Manage existing merchants and partners within your assigned portfolio and serve as dedicated point of contact. Aids the Partner to get merchant applications approved and onboarding to grow the portfolio.
•   Builds trusted relationships and acts as an interface between the merchant/partner and Trust Payments
•   Upsells and cross-sells Trust Payment solutions into the Partner relationships. Have the partner sign the appropriate contract/contract addendum for the new Trust Payments products/solutions.
 
Duties and responsibilities:
 
•   Serve as the primary Commercial contact point for the Partner representing Trust Payments
•   Ensure the any revenue owed to Trust Payments from the Partner is collected on a timely basis; and that the Commission Statements from the Partner are accurate/complete and received on a timely basis
•   Encourage the Partner to use the Partner Portal
•   Ensure that the Partner has the latest version of their Partner Playbook
•   Conduct weekly calls with the partner. Provide the partner with a weekly report that communicates the status of the relationship, referred merchants, and any in-progress merchant applications
•   Perform Quarterly Business Reviews (QBRs) with Top 10 Partner Accounts encourage Partner Loyalty and identify Opportunity and Risk
•   Create and maintain account plans for Top 10 Partner Accounts. Upload the Account Plans into SalesForce.com (SF.com) for the respective accounts
•   For significant partner/merchant opportunities, create and maintain a Deal Summary
•   Perform Ad-hoc tasks required by changing market environment or involvement in commercial activities / campaigns
•   With Customer Support and Finance to trouble shooting / problems solving to assist the Partner with any issues
•   Ensure accurate data is held within Salesforce
•   Work with Sales Support to manage application referrals. Ensure merchant referrals are priced and the pricing template is completed for all merchant referrals. Enter merchant referrals into the Partner Portals and application portals and track applications for your merchants and partners
•   Perform Stor demonstrations and presentations for your partners; and, as requested by the US Head of Sales for other merchants and/or partners
 
Experience and Qualifications:
 
•   Account Management/Sales background in technology-based products and services
•   Proven track record of ability to meet and surpass sales, cross-sell and upsell targets
•   Vertical industry experience and knowledge
•   Experience of writing and maintaining Account Plans
•   Experience of building relationships and network with relevant groups, both internally and externally (banks, suppliers, Third Parties)
•   Team player, excellent inter-personal skills
•   Strong communication and teamwork skills
•   Strong presentation skills
•   Awareness of Trust Payments’ range of products
•   Awareness of competitor’s products within the industry
•   Understanding of Payment systems capabilities and features
•   Computer literacy, word processing, CRM, data handling, record keeping
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
 
 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your CV for this exciting Ecommerce Account Manager opportunity, please click ‘Apply’ now

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Oct 4, 2022

  • USA

Job Title:  Ecommerce Account Manager
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
•   Responsible for maintaining and growing revenue of the assigned Partner portfolio.
•   Manage existing merchants and partners within your assigned portfolio and serve as dedicated point of contact. Aids the Partner to get merchant applications approved and onboarding to grow the portfolio.
•   Builds trusted relationships and acts as an interface between the merchant/partner and Trust Payments
•   Upsells and cross-sells Trust Payment solutions into the Partner relationships. Have the partner sign the appropriate contract/contract addendum for the new Trust Payments products/solutions.
 
Duties and responsibilities:
 
•   Serve as the primary Commercial contact point for the Partner representing Trust Payments
•   Ensure the any revenue owed to Trust Payments from the Partner is collected on a timely basis; and that the Commission Statements from the Partner are accurate/complete and received on a timely basis
•   Encourage the Partner to use the Partner Portal
•   Ensure that the Partner has the latest version of their Partner Playbook
•   Conduct weekly calls with the partner. Provide the partner with a weekly report that communicates the status of the relationship, referred merchants, and any in-progress merchant applications
•   Perform Quarterly Business Reviews (QBRs) with Top 10 Partner Accounts encourage Partner Loyalty and identify Opportunity and Risk
•   Create and maintain account plans for Top 10 Partner Accounts. Upload the Account Plans into SalesForce.com (SF.com) for the respective accounts
•   For significant partner/merchant opportunities, create and maintain a Deal Summary
•   Perform Ad-hoc tasks required by changing market environment or involvement in commercial activities / campaigns
•   With Customer Support and Finance to trouble shooting / problems solving to assist the Partner with any issues
•   Ensure accurate data is held within Salesforce
•   Work with Sales Support to manage application referrals. Ensure merchant referrals are priced and the pricing template is completed for all merchant referrals. Enter merchant referrals into the Partner Portals and application portals and track applications for your merchants and partners
•   Perform Stor demonstrations and presentations for your partners; and, as requested by the US Head of Sales for other merchants and/or partners
 
Experience and Qualifications:
 
•   Account Management/Sales background in technology-based products and services
•   Proven track record of ability to meet and surpass sales, cross-sell and upsell targets
•   Vertical industry experience and knowledge
•   Experience of writing and maintaining Account Plans
•   Experience of building relationships and network with relevant groups, both internally and externally (banks, suppliers, Third Parties)
•   Team player, excellent inter-personal skills
•   Strong communication and teamwork skills
•   Strong presentation skills
•   Awareness of Trust Payments’ range of products
•   Awareness of competitor’s products within the industry
•   Understanding of Payment systems capabilities and features
•   Computer literacy, word processing, CRM, data handling, record keeping
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
 
 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your CV for this exciting Ecommerce Account Manager opportunity, please click ‘Apply’ now

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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