By Trust Payments Jun 23, 2022

Job Title:  Junior IT Technician
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group.
 
The Role:
 
•   Working as part of the IT Helpdesk team who are the primary point of contact for Trust Payments staff seeking assistance accessing the      company’s IT systems and services
•   Responsible for the installation and configuration of computer hardware and software within the company
•   Provide support and advice on mobile and desk telephony systems
 
Duties and responsibilities:
 
•   Serve as First Line Support for staff seeking technical assistance for all IT issues via the Zendesk ticketing system and over the phone
•   Troubleshoot and repair computer systems, hardware, and peripherals – This incudes liaising with third party suppliers
•   User account management
•   Staff provisioning: install/configure computer systems for deployment to new staff or technology refreshes
•   Maintain hardware inventory.
•   Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs etc.)
•   Generator and air conditioning unit monitoring (UK)
•   Comply with all legislation and codes of practice appropriate to the role
•   Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
•   Compliance on all relevant aspects of the Data Protection Act as appropriate to the role
 
Experience and Qualifications:
 
•   Good knowledge of Microsoft Word, Excel, PowerPoint, Visio and other Office applications
•   Experience of installing/troubleshooting Windows 10 would be a benefit
•   Experience with a customer service tool, such as Zendesk advantageous
•   Must be organized and detail oriented with the ability to multi-task
•   Excellent verbal and oral communication skills
•   Able to work on your own as well as part of a team
•   Ability to lift and/or move up to 25 pounds
•   Valid UK passport
•   This is a learning position so a keen interest in IT overall, a willingness to learn, and an understanding of what is needed for gold standard      Customer Service is more important than experience
•   Entry level IT qualifications advantageous
•   Customer Service role experience also advantageous
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
 
 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your CV for this exciting Junior IT Technician opportunity, please click ‘Apply’ now

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Jun 23, 2022

Job Title:  Junior IT Technician
 
Intro
 
Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group.
 
The Role:
 
•   Working as part of the IT Helpdesk team who are the primary point of contact for Trust Payments staff seeking assistance accessing the      company’s IT systems and services
•   Responsible for the installation and configuration of computer hardware and software within the company
•   Provide support and advice on mobile and desk telephony systems
 
Duties and responsibilities:
 
•   Serve as First Line Support for staff seeking technical assistance for all IT issues via the Zendesk ticketing system and over the phone
•   Troubleshoot and repair computer systems, hardware, and peripherals – This incudes liaising with third party suppliers
•   User account management
•   Staff provisioning: install/configure computer systems for deployment to new staff or technology refreshes
•   Maintain hardware inventory.
•   Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs etc.)
•   Generator and air conditioning unit monitoring (UK)
•   Comply with all legislation and codes of practice appropriate to the role
•   Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
•   Compliance on all relevant aspects of the Data Protection Act as appropriate to the role
 
Experience and Qualifications:
 
•   Good knowledge of Microsoft Word, Excel, PowerPoint, Visio and other Office applications
•   Experience of installing/troubleshooting Windows 10 would be a benefit
•   Experience with a customer service tool, such as Zendesk advantageous
•   Must be organized and detail oriented with the ability to multi-task
•   Excellent verbal and oral communication skills
•   Able to work on your own as well as part of a team
•   Ability to lift and/or move up to 25 pounds
•   Valid UK passport
•   This is a learning position so a keen interest in IT overall, a willingness to learn, and an understanding of what is needed for gold standard      Customer Service is more important than experience
•   Entry level IT qualifications advantageous
•   Customer Service role experience also advantageous
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified      mental health first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations
 
 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your CV for this exciting Junior IT Technician opportunity, please click ‘Apply’ now

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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