By Trust Payments Mar 31, 2021

  • Malta

Job Title:  Operations Support Officer
 
Intro
 
Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can’t work from home. We’ve hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.
 
We’ve adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.
 
Main purpose of the job:
 
Working within the Operations Department, the Operations Support Officer will be responsible for maintaining proper and correct merchant records as well as promptly handle merchant onboarding processes and vetting of applications. merchant queries through email or telephone.
 
Incumbent will also be required to assist with merchant queries through email or telephone.
 
Duties and responsibilities:
 
•   Handle the setting-up of merchant accounts on internal and, when necessary, external systems.
•   Check validity of data inputted by other team members.
•   Ensure that systems are properly and accurately updated.
•   Liase with the Commercial Team, PSP’s and other deparments as may be necessary.
•   Handle day-to-day functions within the Operations Department and ensure that client queries are handled promptly and efficiently.
•   Identify and define issues being raised by internal or external parties and work to a speedy resolution.
•   Answer incoming email or telephone queries from merchants and provide resolution within a timely manner.
•   Assist and substitute peers when necessary.
 
Experience and Qualifications:
 
•   General Education level SEC Grade 5
•   2 years’ experience in a similar environment
•   Card Acquiring knowledge highly advantageous
•   Excellent communication skills in English, both written and verbal.
•   Proficiency in MS Office particularly Word and Excel
•   In-depth knowledge of Salesforce; Omnipay; and Zendesk would be considered an asset.
•   Basic knowledge of PCI (Payment Card Industry) requirements
•   Ability to handle multiple tasks and perform well under pressure
•   Willingness to go the extra mile to learn and work autonomously
•   Must be detail oriented and meticulous
•   Team player

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Mar 31, 2021

  • Malta

Job Title:  Operations Support Officer
 
Intro
 
Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can’t work from home. We’ve hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.
 
We’ve adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.
 
Main purpose of the job:
 
Working within the Operations Department, the Operations Support Officer will be responsible for maintaining proper and correct merchant records as well as promptly handle merchant onboarding processes and vetting of applications. merchant queries through email or telephone.
 
Incumbent will also be required to assist with merchant queries through email or telephone.
 
Duties and responsibilities:
 
•   Handle the setting-up of merchant accounts on internal and, when necessary, external systems.
•   Check validity of data inputted by other team members.
•   Ensure that systems are properly and accurately updated.
•   Liase with the Commercial Team, PSP’s and other deparments as may be necessary.
•   Handle day-to-day functions within the Operations Department and ensure that client queries are handled promptly and efficiently.
•   Identify and define issues being raised by internal or external parties and work to a speedy resolution.
•   Answer incoming email or telephone queries from merchants and provide resolution within a timely manner.
•   Assist and substitute peers when necessary.
 
Experience and Qualifications:
 
•   General Education level SEC Grade 5
•   2 years’ experience in a similar environment
•   Card Acquiring knowledge highly advantageous
•   Excellent communication skills in English, both written and verbal.
•   Proficiency in MS Office particularly Word and Excel
•   In-depth knowledge of Salesforce; Omnipay; and Zendesk would be considered an asset.
•   Basic knowledge of PCI (Payment Card Industry) requirements
•   Ability to handle multiple tasks and perform well under pressure
•   Willingness to go the extra mile to learn and work autonomously
•   Must be detail oriented and meticulous
•   Team player

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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