By Trust Payments Jun 15, 2021

Job Title:  Sales Support Executive
 
Intro
 
Most of Trust Payments are still working from home at present but we are starting to return to our Covid secure offices on a flexible basis. It’s great to see some old faces, and many new ones. Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
Reporting to the Head of Portfolio Management – the Sales Support Executive will have direct relationships with merchants and other business functions such as Underwriting and Support.
 
The Sales Support Executive will play a key role in the overall growth of the business and account management by improving the efficiency of the on boarding of our customers.
 
This will be achieved by assisting the portfolio team with the collection of non-standard documentation and information from clients applying for services. They will be driven to turn around requests for such items as fast as possible, while using negotiation and people skills to obtain these from partners.
 
They will also be responsible for assisting in speaking to Merchants regarding any “housework” tasks, for example dormant accounts, non-transacting customers and others.
 
To be successful in this role you will need to be proactive; show positive attitude and a ‘can do’ approach towards admin work.
 
Duties and responsibilities:
 
•   Develop a deep understanding of Trust Payments internal processes
•   Develop an understanding of the payments industry
•   Build relationships with internal teams and key contacts within the group of companies
•   Be a bridge between Sales, Underwriting and Partners
•   Maintain the database of prospect information
•   Demonstrate a fair understanding of where all merchants are in the sales team’s pipeline
•   Resolve issues / concerns regarding new applications
•   Manage the correspondence between the sales team and their partners
•   Monitoring customer accounts
•   Providing data and reports to help the sales team
 
Experience and Qualifications:
 
•   Minimum of 1 years’ experience in handling customers
•   Good administrative skills
•   Experience from a similar payments service provider or sales is desirable
•   Excellent communication skills
•   Excellent telephone manner
•   Accuracy and attention to detail
•   Good organisational skills
•   Good computer and keyboard skills
•   An ability to work under pressure
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health      first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Jun 15, 2021

Job Title:  Sales Support Executive
 
Intro
 
Most of Trust Payments are still working from home at present but we are starting to return to our Covid secure offices on a flexible basis. It’s great to see some old faces, and many new ones. Whilst the last 18 months have been a tough time for everyone personally, we’ve adapted our strategy and continued our impressive growth. In that timeframe we’ve hired and integrated close to 150 new starters and grown our revenues significantly as a business.
 
We have adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start. Trust Payments was recently recognised for its accomplishments in employee engagement and is now considered one of the UK’s “Best Companies to Work having been awarded a 1* star rating indicating very good levels of workplace engagement.” Winning accolades in three other categories include being One of Financial Services top 30 companies, one of London’s top 75 large companies, and one of Wales top 30 companies to work for.
 
About Us:
 
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded it’s product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.
 
Main purpose of the job:
 
Reporting to the Head of Portfolio Management – the Sales Support Executive will have direct relationships with merchants and other business functions such as Underwriting and Support.
 
The Sales Support Executive will play a key role in the overall growth of the business and account management by improving the efficiency of the on boarding of our customers.
 
This will be achieved by assisting the portfolio team with the collection of non-standard documentation and information from clients applying for services. They will be driven to turn around requests for such items as fast as possible, while using negotiation and people skills to obtain these from partners.
 
They will also be responsible for assisting in speaking to Merchants regarding any “housework” tasks, for example dormant accounts, non-transacting customers and others.
 
To be successful in this role you will need to be proactive; show positive attitude and a ‘can do’ approach towards admin work.
 
Duties and responsibilities:
 
•   Develop a deep understanding of Trust Payments internal processes
•   Develop an understanding of the payments industry
•   Build relationships with internal teams and key contacts within the group of companies
•   Be a bridge between Sales, Underwriting and Partners
•   Maintain the database of prospect information
•   Demonstrate a fair understanding of where all merchants are in the sales team’s pipeline
•   Resolve issues / concerns regarding new applications
•   Manage the correspondence between the sales team and their partners
•   Monitoring customer accounts
•   Providing data and reports to help the sales team
 
Experience and Qualifications:
 
•   Minimum of 1 years’ experience in handling customers
•   Good administrative skills
•   Experience from a similar payments service provider or sales is desirable
•   Excellent communication skills
•   Excellent telephone manner
•   Accuracy and attention to detail
•   Good organisational skills
•   Good computer and keyboard skills
•   An ability to work under pressure
 
Benefits (subject to local office benefits policy):
 
•   Opportunity to be part of a rapidly scaling and market leading Fintech business.
•   Flexible homeworking
•   Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health      first aiders
•   Family friendly enhanced benefits/policies
•   Pension, Healthcare, Life Assurance
•   Social events and team building
•   Celebrations

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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