By Trust Payments Mar 17, 2021

Job Title:  Systems Development Manager
 
Intro
 
Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can’t work from home. We’ve hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.
 
We’ve adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.
 
Main purpose of the job:
 
•   Responsible for maintenance of all IT infrastructures both internal and external in line with the requirements of the operational plan
•   Manage the disaster recovery process and provide back up support as and when required
 
Duties and responsibilities:
 
•   Day to day administration, monitoring and maintenance of the company’s IT systems
•   IT Helpdesk. Provide IT technical support to users of the office systems. IT Helpdesk responsibilities along with the use of the service desk software takes up a fair      portion of the role
•   Basic programming/scripting to facilitate the creation, development and execution of maintenance tools to aid in system administration
•   Configuration management of server installations
•   Configuration management of monitoring systems
•   Planning and installation of new hardware and software including the physical installation of servers (rack mounting, closet wiring, power distribution etc.)
•   Liaise with the development team regarding any changes to the e-Commerce payment platform
•   Liaise with outside organizations (ISP’s, hardware vendors, etc.) to ensure any system failures/issues are quickly resolved
•   Administer third-party services such as domain registration and external monitoring
•   Purchase SSL certificates for use within the company
•   Planning future improvements, suggesting IT solutions to business problems
•   Provide out of hours second line on-call duties to assist in the prompt resolution of any payment system incidents
•   Provide disaster recovery and business resumption duties
•   Liaise with the first line on-call/technical support/customer service team to provide training and support on new systems and to assist in any on-going technical      problems
•   PAT testing: equipment testing and record keeping
•   Creation and maintenance of documentation for all systems (user guides, SOPs, network diagrams, etc.)
•   User account management and install/configure desktop and laptop systems for deployment to new staff or technology refreshes
•   Conduct audits of system components and configurations
•   Comply with all legislation and codes of practice appropriate to the role
•   Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
•   Compliance on all relevant aspects of GDPR as appropriate to the role
 
Experience and Qualifications:
 
Knowledge and experience of Microsoft based systems:
 
•   Windows Server including server-based components (e.g. Active Directory)
•   Windows Desktop software
•   Microsoft Exchange Server
•   Office 365
•   Sharepoint Online
•   Azure
•   Microsoft qualifications desirable (MCSA)
 
Knowledge and experience in the following:
 
•   Routing
•   Switching
•   LAN/WAN technology
•   Packet filtering / ACL’s / NAT
•   Voice (Avaya)
•   Network qualification desirable (CCNA/CCNP, JNCIA/JNCIP)
•   Knowledge and experience of Linux based systems
•   Knowledge and experience in configuration management software (e.g. Puppet, Chef)
•   Knowledge and experience of HTTP (Apache, IIS), security, SQL databases
•   Knowledge and experience in fault finding and resolving faults while in contact with customers
•   Knowledge and experience of monitoring system (Nagios, Zabbix, Cacti)
•   Practical knowledge of shell scripting and systems management
•   Track record of practical problem solving and organizational aptitude
•   Background in technology and knowledge of the Payment Business Industry
•   Knowledge of technology-based products and services
•   Awareness of Trust Payments Limited range of products
•   Understanding of payment system capabilities and features
•   Knowledge and experience of version control software, Microsoft Office, Salesforce, DMS, data handling, record keeping

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

By Trust Payments Mar 17, 2021

Job Title:  Systems Development Manager
 
Intro
 
Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can’t work from home. We’ve hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.
 
We’ve adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.
 
Main purpose of the job:
 
•   Responsible for maintenance of all IT infrastructures both internal and external in line with the requirements of the operational plan
•   Manage the disaster recovery process and provide back up support as and when required
 
Duties and responsibilities:
 
•   Day to day administration, monitoring and maintenance of the company’s IT systems
•   IT Helpdesk. Provide IT technical support to users of the office systems. IT Helpdesk responsibilities along with the use of the service desk software takes up a fair      portion of the role
•   Basic programming/scripting to facilitate the creation, development and execution of maintenance tools to aid in system administration
•   Configuration management of server installations
•   Configuration management of monitoring systems
•   Planning and installation of new hardware and software including the physical installation of servers (rack mounting, closet wiring, power distribution etc.)
•   Liaise with the development team regarding any changes to the e-Commerce payment platform
•   Liaise with outside organizations (ISP’s, hardware vendors, etc.) to ensure any system failures/issues are quickly resolved
•   Administer third-party services such as domain registration and external monitoring
•   Purchase SSL certificates for use within the company
•   Planning future improvements, suggesting IT solutions to business problems
•   Provide out of hours second line on-call duties to assist in the prompt resolution of any payment system incidents
•   Provide disaster recovery and business resumption duties
•   Liaise with the first line on-call/technical support/customer service team to provide training and support on new systems and to assist in any on-going technical      problems
•   PAT testing: equipment testing and record keeping
•   Creation and maintenance of documentation for all systems (user guides, SOPs, network diagrams, etc.)
•   User account management and install/configure desktop and laptop systems for deployment to new staff or technology refreshes
•   Conduct audits of system components and configurations
•   Comply with all legislation and codes of practice appropriate to the role
•   Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
•   Compliance on all relevant aspects of GDPR as appropriate to the role
 
Experience and Qualifications:
 
Knowledge and experience of Microsoft based systems:
 
•   Windows Server including server-based components (e.g. Active Directory)
•   Windows Desktop software
•   Microsoft Exchange Server
•   Office 365
•   Sharepoint Online
•   Azure
•   Microsoft qualifications desirable (MCSA)
 
Knowledge and experience in the following:
 
•   Routing
•   Switching
•   LAN/WAN technology
•   Packet filtering / ACL’s / NAT
•   Voice (Avaya)
•   Network qualification desirable (CCNA/CCNP, JNCIA/JNCIP)
•   Knowledge and experience of Linux based systems
•   Knowledge and experience in configuration management software (e.g. Puppet, Chef)
•   Knowledge and experience of HTTP (Apache, IIS), security, SQL databases
•   Knowledge and experience in fault finding and resolving faults while in contact with customers
•   Knowledge and experience of monitoring system (Nagios, Zabbix, Cacti)
•   Practical knowledge of shell scripting and systems management
•   Track record of practical problem solving and organizational aptitude
•   Background in technology and knowledge of the Payment Business Industry
•   Knowledge of technology-based products and services
•   Awareness of Trust Payments Limited range of products
•   Understanding of payment system capabilities and features
•   Knowledge and experience of version control software, Microsoft Office, Salesforce, DMS, data handling, record keeping

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

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