Trust Payments

Job Title: Technical Support Officer

Reports to:  Customer Support Manager

Main purpose of the job:

Offering Support to all of the customers with regards to integrating their websites to the payment platform.

Duties and responsibilities:

  • Assisting customers during the integration of their website to our payment functionality
  • Manage customers’ accounts
  • Record details of inquiries, comments and details of action taken via the Salesforce system
  • Responding to emails
  • Providing out of hours support for merchants
  • Liaising with banks and development partners
  • Regular review meetings with the Customer Support Manager (Bi Monthly)
  • Comply with all legislation and codes of practice appropriate to the role.
  • Out of hours support on a rotational basis with the team
  • Strong customer orientation
  • Comply with the Health and Safety at work Act (1974) and relevant directives in all activities.
  • Compliance on all relevant aspects of the Data Protection Act as appropriate to the role

Experience:

  • Computer literacy, Microsoft Office, Salesforce, Document Management System (DMS), Data handling, record keeping.
  • Similar role in a service orientated company
  • Java Script
  • PHP
  • Problem analysis and resolution
  • Similar role in a service orientated company
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