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FAQs: Updates to POS Services Schedule

Why have you updated the POS Services Schedule?  
We have consolidated the terms for our point of sale (POS) services into one Schedule to referred to alongside your Merchant Services Contract.  

What has been updated in the contract? 
These updates present our terms and conditions in an easier to read format with enhanced clarity on a number of areas. These include but are not limited to; terminal maintenance, logistics, and responsibilities of all parties.   

We have also updated the Schedule to match our current brand and company details. 

When does this come into effect? 
This POS Services Schedule applies with immediate effect, served in accordance with Clause 24 or Clause 13 of your merchant services terms and conditions (this varies between different versions of agreements with Trust Payments and its entities). 

How can I talk to someone about these updates? 
Please speak to your account manager in the first instance to discuss any questions you might have. 

You can also raise a support query using our usual channels.  Please visit contact us for details. 

Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.