According to the UK’s Office for National Statistics (ONS), the consumer hospitality sector spending is now less than 70% of its pre-pandemic levels and turnover is one quarter lower than 2019 levels. And, over the last year, both consumers and hospitality businesses have experienced fundamental changes that will last for many years.
As a response to the impact of the pandemic on hospitality, omnichannel has become a must for business owners who want to be on the cutting edge of technological advancements in this sector. Mobile technology and the digital revolution have fundamentally altered consumer behaviour, even in sectors traditionally dominated by brick-and-mortar operations, such as food services. There are numerous ways to create an integrated payment system for your hospitality business, from cashless payments, table reservations, and even mobile apps.
Customer satisfaction is critical to the industry’s success, therefore having an omnichannel payments system in place will undoubtedly help deliver this experience.