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The Association of Independent Tour Operators (AITO)

Time to read: 5 minutes

By Trust Payments

21 Feb 2021


An all-round travel specialist

AITO, The Specialist Travel Association, is a group of travel companies that pride themselves on offering the finest personal service, expert knowledge, and a holiday experience that is fully financially protected. Every member is financially assessed and bound by AITO’s own code of business practice.

They practice Responsible Travel ensuring travellers understand that they are giving back to local communities. Customers are invited to review their experiences using AITO’s own verified system which ensures the highest standards are maintained and highest scoring members receive annual awards.


Payments in a pandemic

The travel sector was among the hardest hit by COVID-19. This gave Trust Payments a chance to demonstrate its expertise in the sector and help when it was most urgently needed.

As soon as COVID took hold, some AITO members received termination of service notices from their payment providers while others had demands for unrealistically high rolling reserves.


What we've delivered

Trust Payments has been a partner of AITO for two years to date and the team would regularly attend their meet ups pre-COVID. They initially focused on explaining how key developments and regulatory changes in the payments industry would affect the AITO members and the travel industry such as Strong Customer Authentication, PSD2 and 3-D Secure 2.0.

Other presentations included how members can make their checkout process friendly for international customers and improving the security of their payments processes.

“They treat our members as individuals and have a personal approach that is honest and transparent. They are not treated as tiny fish in a large pond that is the way of some of the largest corporate providers. Services are tailored to each company and our members love that. That’s why Trust Payments is a valued partner of AITO.”
Martyn Summers
Executive Director, AITO

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