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Time to read: 5 minutes

By Trust Payments

25 Sept 2023

The Merchant

Carbon-friendly domestic coach holiday provider

Toureasy offers short breaks and holidays by coach, initially to customers across the South West of England (pick-up points across the Bristol, Gloucester and Cheltenham areas) and South Wales. Its core offering is Leisuretime, which is the UK’s first and only sustainable coach tour operator letting tourists balance their love of travel with the need to protect the sights and destinations that they visit.

Leisuretime’s holidays, along with its entire back-office operation, are 100% carbon neutral, giving certified Net Zero holidays every time with sustainability as standard and accessible for all. 

coach driving along hill on coach holiday by the coast

The Problem

Needed a seamless payments platform to replace legacy technology

Toureasy wanted to replace older legacy technology with a more modern travel-focused payment solution that could be effortlessly integrated and facilitate simplified transaction management, while offering a simple and efficient booking experience for both the traveller and internal staff. 

The Solution

A full suite payments solution

Trust Payments worked with Toureasy and their travel booking system to embed a range of payment options into the booking flow, leading to more flexibility and choice for their customers. The fully integrated service was easy to set up, and configured specifically for Toureasy’s needs, while a relationship manager was on hand at every stage to help manage the seamless change of provider. 

The Results

Cost savings and peace of mind

Trust Payments has helped make holiday bookings simpler and have addressed the expensive fees Toureasy had been receiving. In addition to now benefitting from lower transaction fees, there are indirect savings from spending much less time reconciling funds. Using the Trust Payments platform allows Toureasy to maintain their 100% carbon neutral commitments by accepting digital payments. 

lady with suitcase using advanced payment technology to purchase holiday
“Trust Payments were incredible at handling our switch from the previous payments provider. It’s important our suppliers understand the challenges we face, so it was very refreshing that Craig and the team demonstrated deep industry knowledge of the travel sector. Their platform is intuitive, easy to use, and makes it really simple to handle bookings. We have peace of mind knowing their support helpdesk is available 24/7 so if we ever need to speak to them, they are available. In addition to some direct cost savings on our card processing fees, they have also made it easier for our customers to book their trips, making the payment experience straight forward.”
Sean Taggart
Founder, Toureasy

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