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PG Group

PG Group

Time to read: 5 minutes

By Trust Payments

4 Sept 2023

The Merchant

A leading Maltese retail investment firm

PG plc is a reputable investment company with interests in a number of successful ventures in the Maltese Islands catering directly to the local economy. It employs over 350 people with a diverse range of business activities including real estate, supermarket and fashion. 

The Company’s ethos is reflected in the services given to its clients.  The client remains the centre of the Group’s activities which strives to offer the best service, at the right price and from the best location. 

The Group is involved in the following business activities: 

  1. PAVI (Qormi) and PAMA (Mosta) Supermarkets; 
  2. PAMA Shopping Mall in Mosta; 
  3. The franchise of ZARA and ZARA Home in Sliema and Mosta. 

The Problem

Slow payment processing across their retail estate

Some of the biggest challenges PG faced when it came to payment processing included:  

  • Finding secure payment providers that are reliable and can successfully manage fraud and risk 
  • Ensuring the best possible client experience for customers both in-store and online 
customer frustrated with in-app payments process

The Solution

A full suite payments solution

Trust Payments worked with PG to help resolve their payment challenges by providing a full suite of point of sale terminals, online payment solutions and acquiring services. This includes Mastercard/Visa card payments as well as alternative payment methods enabling PG’s businesses to service a broad range of markets seamlessly and with near-zero rejections. The fully integrated service was easy to set up and a support agent was on hand at every stage. 

shop owner using pos device to serve customer at point of sale

The Results

Improvements and growth business-wide

PG has identified notable improvements in client satisfaction, processing times, fees, and the range of payments being offered. 

customer browsing in-store and receiving good customer service in retail store
“From the onboarding and installation process to the ongoing support, our experience with Trust Payments Malta Ltd has been excellent. Their team made the transition smooth, providing comprehensive guidance at every step. The installation was efficient and smooth, ensuring our system was up and running swiftly. What truly sets them apart is their outstanding customer service. They've consistently been responsive, knowledgeable, and dedicated to resolving any queries promptly. I highly recommend their services!”
Ian Micallef
Chief Financial Officer, PG Group

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