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Bename

Bename

Time to read: 5 minutes

By Trust Payments

5 Feb 2021

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The PARTNER

A provider of business payment solutions to the SME market

Bename are a new and exciting business to the payment solution industry growing at a fast pace. Theyo offer businesses a fair way to take payments without all the jargon that goes along with it. This means no hidden charges and transparent card processing rates. A key part of their promise is to offer businesses the cheapest rates on the market without jeopardising the customer service they receive.

The Problem

Onboarding was complex and had limited risk control

Some of the biggest challenges Bename faced when it came to payment processing included: 

  • Finding solutions that can be effortlessly integrated and that can guarantee lower application rejection rates
  • Finding secure payment providers that are reliable and can successfully manage fraud and risk
  • Ensuring the best possible client experience through favorable conditions including competitive exchange rates and low fees
  • A need to eradicate the requirement for paperwork during signup
approval and risk management in forex trading

The Solution

Payment gateway fraud detection to facilitate rapid merchant registration

Trust Payments provided Bename with its smart, agile and flexible fraud management solution which is built to reduce exposure to risk. It includes flexible rules and scalable technology to ensure the safe launch of new customer journeys or payment types and its automated decision-making saves time and reduces manual effort.

The Results

Faster decision making and paperwork eliminated

Since, Bename has reported:

  • Requirement for paperwork during signup eradicated
  • Faster decision-making allowing more time for dedicated customer service
good customer experience
“At Bename, we pride ourselves on communication with the customer, and to find the right service for their business. With Trust Payments’ many payment solutions on offer, we can ensure the right fit, every time. Also with Trust Payments’ speedy processes, it means our customers are up to date quickly and efficiently.

“With Trust Payments, you can rely on the customer service team to support us and our customers. Trust Payments’ quick boarding process means we do not lose out on a sign up and its absolutely quick payment solutions come with a transparency on transactions that most acquiring banks would envy.”
Marc Robinson
Operations Manager, Bename

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Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.