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Time to read: 5 minutes

By Trust Payments

5 Feb 2021

The Client

A leading global investment and trading services firm

Orbex is a leading global investment firm offering award-winning trading services at some of the most competitive conditions. Orbex is committed to providing everyone access to comprehensive education and expert market research and has been recognised by multiple awarding bodies for its exceptional trading conditions and continuous investment in client education. Orbex seeks to simplify the trading process, reduce costs, and deliver a secure and competitive environment to traders across the globe. Since the company's inception, Orbex has been committed to providing access to first-in-class trading solutions on a wide range of CFD markets including 300+ Forex Pairs, Indices, Stocks, Futures, Energies, Metals, and Cryptocurrencies.

With over 100 employees, the company operates through its offices in Cyprus, Kuwait, and Jordan and is currently working on opening new offices in Dubai. As the no.1 rated broker in MENA, Orbex maintains a strong presence the Arab Mediterranean and GCC regions and services clients in over 100 countries.

Its main target market is the MENA region and the GCC countries, but Orbex also maintains EU clients under its CySEC entity and has more recently expanded to Northern and Southern Africa, and Asia.

The Challenge

Lack of integrations, ease and risk management

Some of the biggest challenges Orbex faced when it came to payment processing included:  

  • Finding payment solutions that can be effortlessly integrated and that can guarantee lower rejection rates  
  • Identifying the right alternative payment methods that are popular in different regions, and especially in emerging markets. 
  • Finding secure payment providers that are reliable and can successfully manage fraud and risk 
  • Ensuring the best possible client experience through favorable conditions including competitive exchange rates and low fees 

The Solution

A full suite of payments solution

Trust Payments worked with Orbex to help resolve their payment challenges by providing a full suite of online payment solutions including Mastercard/Visa card payments as well as alternative payment methods enabling Orbex to service a broad range of markets seamlessly and with near-zero rejections. The fully integrated service was easy to set up and a support agent was on hand at every stage.

customer using full suite of payments to pay online with converged commerce

The Results

Improvements and growth business-wide

Orbex has identified notable improvements in client satisfaction, especially when it comes to deposit/withdrawal processing times, fees, and the range of payments being offered.

Businesswise, it has seen an increase in the volumes of deposits and transactions, driven by being able to provide clients with more ways to deposit and a more seamless experience.

improvements and growth
“What sets Trust Payments apart from other PSP providers is their established expertise, wide range of payment methods, and their unwavering commitment to customer service. Our overall experience with the team at Trust Payments has been excellent. We had a strict deadline to complete the integration and the Trust Payments team was able to accommodate our every need. Their transaction processing rate is impressive, and we’ve seen a big improvement in client satisfaction and transaction success rate!”
Andreas Charalambous
Regional Head of Business Support Operations, Orbex

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Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.