Skip links

Corporate responsibility

Trust in our responsibility

At Trust Payments, we believe that being a responsible business makes us a better business. As we continue to grow, the role we can play for our people, our community and the economy, and our responsibility to the environment, has never been more important.

Sustainability at Trust Payments

Our approach to sustainability is guided by our purpose: to help businesses grow sustainably. We treat our social and environmental impact as a primary measure of success for our business and prioritise it even in cases where it may not drive profitability. We are doing this by investing in our people and culture, reducing our environmental impact, building a sustainable supply chain, and making a positive and lasting contribution within the local communities where we operate.


We are in a position to make a positive contribution towards a more sustainable future. Our priority is to mitigate our climate impact and to reduce our environmental footprint by:

Aligning business processes to international environmental standards

Undertaking an in-depth exercise to establish our carbon emissions

Promoting sustainable travel and introducing a cycle-to-work scheme

Meeting or exceeding all the environmental legislation that relates to the business

Encouraging our suppliers to set ambitious plans to tackle climate change and reduce emissions

Being one of the first 100 signatures to 'Make My Money Matter – Green Pensions Charter’

Including environment considerations into supplier selection criteria, and encourage them to adopt similar principles

Making training available for employees to raise awareness of environmental issues and enlist their support in improving the business's performance

Recycling and refurbishing our IT equipment, donating to schools and charities supporting young adults with learning difficulties

Our people

Our business is built by colleagues whose dedication, innovation and ambition help deliver the best service for our customers.

We’re an international company and that is reflected in our people and culture. We have over 500 colleagues, with 51 different nationalities working across 3 different continents. We’re dedicated to providing a safe working environment where employees feel respected and learn and develop every day. By working together, we continue to create a more diverse workforce with equitable opportunities and an inclusive environment for all.

Our D, E & I commitments

Communities and charitable giving

We invest in our communities in many ways – from donations to volunteering and fundraising activities – to support and raise awareness of important causes. We encourage our colleagues to get involved with their local charities and we aim to match fundraising efforts wherever possible.



hours spent


donated to charity
donated to charity

in 2022

Operating responsibly

We operate in a highly regulated landscape and conduct our business processes in accordance with all applicable laws and regulations, and according to the highest ethical standards.

We have comprehensive merchant due diligence, transaction monitoring and reporting processes in place, which helps ensure they remain compliant with all rules and regulations from the card schemes. We use artificial intelligence and blockchain for friction-less transactions, new application development, and risk management for our customers.

Our CSR policy

Materiality assessment

Gender pay gap report 22/23

Gender pay gap report 23/24

Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.