Dynamic Currency Conversion (DCC)
Improve your customer journey by giving your customers the option to pay in their local currency. We know how much people love this option, and we now offer it for both online and In-store (POS) solutions.
Why DCC?
New revenue stream
Maximise your earning capabilities by generating a new source of revenue for your business from existing international Point of Sale transactions.
Generate repeat business
Increase the opportunity for new and repeat business for the long-term by offering greater customer choice and transparency.
Zero FX risk
With Dynamic Currency Conversion, there is no foreign exchange risk for your business or your customers as this is fully managed and absorbed.
What is DCC?
Our Dynamic Currency Conversion (DCC) feature on our POS terminal provides foreign cardholders with the choice to pay in their home currency at the point of sale. The retailer can take a commission on each transaction. For example – a visitor from the UK makes a purchase. The terminal will recognise where their card is from an offer for them to complete the sale in pound sterling.
What card schemes are supported?
DCC is available on Visa, Mastercard (incl International Maestro) and American Express.
Are there any charges after the transaction?
The amount quoted at the time of the sale is the final amount the cardholder will be charged for in their home currency.
How do I know that the DCC rate is the best rate?
The Trust Payments DCC service comes with an exchange rate guarantee. This ensures that if the customer receives a better foreign exchange rate on the same day, the difference will be refunded.
What are the benefits to customers by paying using DCC?
- The cardholder knows exactly the amount they will be debited with.
- Competitive exchange rate provided by European Central Bank.
- Full transparency at the point of purchase.
- Exchange rate guarantee.
What are the benefits of DCC to retailers?
- You can unlock a new revenue stream for your business.
- Give your international customers the freedom to pay in their home currency.
- Offer a value-added service to your customers.
- Offer an exchange rate guarantee service.
Is it better for a customer to pay in their home currency or local currency?
Ultimately the choice is down to the customer and it is essential they make the choice. If they choose to pay in their home currency, they will benefit from full visibility of the cost of the purchase in their home currency using today’s exchange rate.
Is the margin on the customer receipt an extra charge?
No, this margin replaces the foreign exchange fee charged by the card issuer, and Visa or Mastercard when your card is used internationally.
What if the customer changes their mind after DCC was applied?
The transaction can be completely reversed/refunded – in the currency of the original sale. If necessary, it can be recharged in the currency of the merchant.
How it works – eCommerce
1. Payment choice
The customer chooses the payment type
2. Payment details
The customer enters their payment details, and their local currency is determined from their BIN number.
3. Currency choice
The customer is displayed the amount in the merchant’s currency and their local currency. They choose the currency they prefer for the payment.
4. Authorisation
