3. Full back-office integration
When running an eCommerce store, the back-office needs to be fully functional. A lack of integration will be disastrous for a company, as its reputation will be messy or disorganised. With Magento 2, this is not a problem for you. By adding new capabilities and benefits, the software enhances your eCommerce through refunds, MOTO and updates.
a) Refunds – The quality of service is evaluated by the customer when it comes to returns management. The difficulty of this for merchants is logistics and time management may not be on their side. This difficulty can be a problem for a merchant as poor Return Merchandise Authorisation (RMA) can affect long-time customer loyalty. With Magento 2, merchants can now automate product returns management and thereby enhance their customer service.
b) MOTO – With this feature on Magento 2, when customers make purchases via emails or telephones, the store owner can make payments in the back-end on behalf of customers. From the admin back-end, store admins can create an order, then in Billing Details, select payment method as Credit Card. This feature brings flexibility to both stores and customers to support each other in making orders smoothly.
c) Updates – Merchants can update their pending orders (i.e. Suspended payments) by creating an invoice to capture the cost.