Possibly one of the best allies in securing loyal clients, excellent customer service has a crucial role in reducing churn. A positive interaction with a client goes a long way, but equally, poor customer service can damage your relationship more than any other factor. Even if they’re only having a minor problem, some customers may just close their browser tab before you’ve had a chance to help them.
Ensure that your customer service team is up-to-date on the latest trends in customer service software and processes. Make sure your colleagues have the training and know-how to provide outstanding customer service. Provide a quality return policy. Keep your company’s reputation in focus at all times by delivering memorable experiences to your customers.