Trust Payments is pleased to launch the operation of its 24/7 support team for customers who are using their payment gateway, MyST portal and point-of-sale (POS) services. Merchants are now able to contact a real human at any time of day using their choice of email, web form, and over the phone – with chat and additional services coming soon.
Ilona Rowley, UK head of operations said of the launch:
“Our merchants are located all over the world, and are taking payments 24 hours a day, 7 days a week. We want to be right there with them at the moments they need us, offering the support they need to ensure business can run smoothly.”
We have strived to maintain a call answering service during the difficult circumstances of the pandemic, with a combination of home and office-based team members. We would encourage our customers to choose to email us with their queries during this period, rather than use the phone for a faster service.
By Trust Payments|2021-02-26T15:55:14+00:00June 8, 2020|News, POS|Comments Off on Trust Payments introduces 24/7 support
Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times. We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2 between your website and our datacentres.
Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.
We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.
Trust Payments Ltd 2023
Trust Payments Ltd, No.1 Royal Exchange, London, EC3V 3DG. A company registered in England and Wales with Company Number 11976895.
Trust Payments (MALTA) Limited, Reg. No. C 56013, Ewropa Business Centre, Triq Dun Karm, Birkirkara, BKR 9034, Malta VAT number: MT23440004