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Trust Payments acclaimed for Exceptional Customer Experience at IPR Awards 2023

Trust Payments is delighted to have scooped the Exceptional Customer Experience Award at this year’s Innovation in Payments and Remittance (IPR) Awards, held in London last night (26 September). 

The accolade recognises the service we offer to our Money Service Business (MSBs) and Money Transfer Operator customers (MTOs) who demand seamless integrations to our payments gateway in simple and effective ways, ensuring that the payment process is not overcomplicated.  

“This award is a testament to the flexibility of complex company structures and how Trust Payments' extensive and thorough services continue to meet our goal of streamlined, frictionless fintech solutions that focuses on the customer's ease of use. We’re thrilled to be recognised for this achievement - it affirms that we are achieving our customer-focused goals.”

You can read more from Wayne about how we have continually excelled as a financial services partner in this blog. 

The IPR Awards are held annually to celebrate the incredible achievements of various businesses in the finance industry, including MSBs, MTOs, banks, and fintechs.  

Trust Payments’ Financial Services offering includes daily settlements on a next-day basis that allow merchants to keep a healthy flow, clear record-keeping and a more complete understanding of business performance. Merchants also gain access to MyST, an advanced online portal which allows them to view and manage transactions in real-time – including tracking their daily intake of transactions and sales by region, approval ratios and settlement times – all of which determine the effectiveness of the payment process. 

Key to our Exceptional Customer Experience are these 9 factors:

We are thrilled that IPR has recognised us in its 2023 awards! To learn more about how Trust Payments supports financial services institutions with speedy settlements and high approval rates, visit Financial transactions simplified.  

Security statement

Security is our top priority at Trust Payments and we strive to ensure that all data is kept secure at all times We keep all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2, between your website and our datacentres.

Our systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors – Omnicybersecurity (UK) & Forgenix (US) – to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.

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